Language

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Approach to
Responsibility

Management Philosophy

We are the innovative
company who
finds
opportunities
out of customers
complaints,
breaks
through custom, and
continues to grow

Direction of CSR
Management

Proceed the CSR management in keeping with the
global standard of ISO 26000

Direction of CSR
Management
Governance Strengthen responsible management
by company and comply with the transaction
principles between affiliates
Fair Operation Establish fair trade culture and
enhance the support for mutual growth
with partner companies
Environment Develop eco-friendly stores, reduce
greenhouse gas, and spread
environmental awareness and culture
Local Community Contribute to symbiotic fundamental
growth with local communities,
such as employment and income generation
Human Rights/Labor Comply with human rights and labor
environment-related regulations,
expand employment for the underprivileged,
and promote welfare development
Consumers Protect consumer rights and interests
and create a trusted environment

Transparent
Management

Operate CSR Dedicated Organization

For the practicing of strategic social responsibility management, we prepared a devoted department and are enhancing CSR management that includes transparent management, corporate partnership, social contribution and eco-friendly activities.

Whistle-blow System (Help Line)

We are receiving reports on wrong doings of an official or an employee via Helpline. We guaranty the secret on the identity of the tipper and the devoted department makes strict investigation and fact finding under the principle of protecting the tipper.

Top 3 Report System

  • Shinsegae Pay : A settlement system where everyone pays his/her own share for the expenses from every official and unofficial gatherings inside or outside the company
  • Clean Report : They are required not to take any money, treat, convenience, or entertainment from an interest-related person. However, in a case where it happened inevitably, the official or the employee shall make a self-report of the fact
  • Special Interest Report : In a case where an official or an employee of a contractor company under a contract agreement has a close relationship such as relative, hometown, or school alumni, with the person in charge of the business, he/she shall make a prior report of the fact

Secure Financial Solvency

  • Unfair business handling by executives and employees and unfair transaction
  • Violation of work discipline such as bribery, requests for entertainment, and sexual harassment, etc.
  • Company's illegal/unlawful conduct and other improvements